Services Pooler GA | AC Repairs, Heaters & Furnaces

Customer Reviews

Jessica Viller
Jessica Viller
11/13/2020
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" I had quite an unfortunate slab leak at my house, and George and his team at Thompson & Thompson were phenomenal in helping me solve my pipe problem! If you need any plumbing work, I highly recommend this crew. George was incredibly knowledgeable and worked tirelessly to make sure the job was done right. I am very appreciative!"
Ryan Hickey
Ryan Hickey
6/23/2020
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" The 5 star review of 217 reviews of this company speak for themselves but this morning Mr. Allen Davis came by to give me an estimate on a water pressure booster I thought I needed. Instead of costing me a ton of money he showed me that my water pressure was turned down and adjusted it for me and was on his way. Excellent service and will absolutley use Thompson and Thompson again and ask for Mr. Davis.""
Glen Montgomery
Glen Montgomery
04/08/2020
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" My company has hired Thompson & Thompson a few times to do various jobs. Most recently, we hired them to replace the pump to our septic system. There were some complexities with the install, so they had to come back. They took care of the initial issue to make everything right - and Scott Thompson (the owner) personally came out to ensure it got taken care of properly. I've worked with Scott on a number of things in the past and he is an ethical professional who wants to ensure customer satisfaction. I definitely recommend this company.""
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Pooler, Ga

HVAC, Plumbing, and Electrical Services!

At the end of the day it is our name that is on the line and at the end of our life our name is all we have. That is why our family at Thompson & Thompson Service Group stands behind every job our team completes for our clients. You can rest assured that no matter what happens we are there for you. Our team strives to provide top quality plumbing, heating, cooling, electrical, septic, drain cleaning and more at fair prices. All along and across the greater Chatham County, Thompson & Thompson is standing by to serve you! Thank you for trusting our family!

Pooler Plumbers You Can Trust

Looking for quality Pooler, GA plumbing services?  Plumbing is one of those things that we all take for granted until something goes wrong. While most people understand plumbing to be about pipes, toilets and sinks, there’s a lot more to it than meets the eye. That’s one reason why it takes a good bit of training and experience to become a master plumber.

All About Home Plumbing in Pooler, Ga

Your home’s plumbing system is based on three things–gravity, pressure and water seeking its own level. The entire plumbing system can be organized into two subsystems; one that brings water in and one that takes it away. Water coming in to your home or apartment comes in under pressure. This allows it to travel anywhere inside a home or business. As the water comes in, it passes through a meter. This meter clocks your use or billing and conservation purposes. In an emergency where you may need to shut off the water for a burst pipe, the main stop valve that controls all the water, is typically located by the meter- sometimes inside the building or out by the street where the water main branches off into individual customers’ properties.

We are proud to serve our loyal customers of Georgia. Don’t hesitate to give us a call when you are in need of service! (912) 549-1521

As water comes in, it comes to a “fork in the road” and is sent on one of two paths. The first path is your home’s cold water supply. It’s in the pipes under a bit of pressure and is ready to go as soon as any fixture opens a tap. The other path carries water from the main supply to your water heater. Once inside the tank, the water is heated and stored until you need it. When the time comes for a shower, doing the dishes or washing clothes, dedicated hot water pipes deliver the hot water where it’s needed at a typical temperature of between 140 and 160 degrees F which makes it very uncomfortable for microbes that usually like warm water.

The other half of the plumbing system, the drainage system, does not rely on pressure to move water, but on gravity. Drainage pipes are pitched downward, sometimes vertically. This helps and ensures that your waste water is carried out of the house. The only exception is when you have a fixture that is below the grade of the property’s sewer lines, like a toilet in a basement. In that case, tanks and pumps are used to push the wastewater above grade so that gravity can take over. Another name for the drainage system is the drain-waste-vent system or DWV.

Free Diagnostic With Any AC Repair

We respond quickly and efficiently to unexpected AC Unit breakdowns in Pooler, GA and the surrounding areas. This includes, but is not limited too refrigerant leaks, circuit board & thermostat replacements, blown fuses/relays or issues with capacitors, compressors, evaporators, fan units and condensing units. We do it all and also provide full system check ups as part of our preventive maintenance plans.  If you go with a recommended repair the same day we waive our $89 diagnostic fee.

Think you need a new system?  Fill out our Schedule Appointment Today form  above for a FREE NO OBLIGATION CONSULTATION with one of our experienced comfort consultants. 

Depend On Thompson & Thompson in Pooler

We all depend on our climate control systems to keep us cool in the summer and warm in the winter. We know how uncomfortable it can be to have a heater or AC unit stop functioning, and that’s why you can depend on Thompson & Thompson to keep your home heating and air conditioning equipment in top shape.

We care about the health and comfort of you and your family, so we take our work seriously and don’t make promises lightly. When you decide on Thompson & Thompson, you’re getting the area’s best in air conditioning and heating system repair and installation, plus a whole lot more.

Trained Heating and Cooling Technicians

Thompson & Thompson technicians are trained to perform single area heating and cooling installations and maintenance, test and improve indoor air quality, clean your AC and heating ducts, and even make sure your dryer vent is clear and clean.

Starting a conversation with us means you’re ready to take advantage of a peerless team of technicians and staff who are trained and ready to service your home’s ventilation systems. With an HVAC pro from Thompson & Thompson, you can expect a safety-first attitude that ensures your peace of mind. Loose connections, clogged lines and faulty burners don’t stand a chance when our techs have a look inside your unit.

HVAC Service Plans

Service plans are one way to save on your HVAC maintenance for the long haul, and smart homeowners benefit from regular visits from our technicians to maintain both their heating units and peace of mind at a lower overall cost than a big repair down the line.

Furnace and Air Conditioner Replacements

Replace your old furnace or air conditioner with Thompson & Thompson at your side. We’ll help you find, purchase and install a new unit that saves money and provides reliable heating and cooling for years to come. Newer equipment is miles ahead of the last one that was installed in your home. Electric baseboard heating, heat pump, natural gas or oil, it doesn’t matter to us! We’ve seen it all in our years of serving coastal Georgia.

We’re convenient and on time, and that includes calls to our 24 hour emergency line.

Your peace of mind is important to us. We guarantee your satisfaction with our work. Our technicians will clean up and leave their work area tidier than they found it.

We’ll always tell you how much any repair will cost BEFORE we do it, so you aren’t surprised by any unexpected charges on the final bill. You’ll always be able to take advantage of our FREE estimate for any work you need.

Once you contact us, you can sit back and relax knowing that you’re getting the best in friendly, honest service in the area.

What Plumbers Do

Having a basic knowledge of how your plumbing works can help you to diagnose problems and understand something about why it’s happening. Some common services you may need from a licensed plumbing company are these:

Burst Pipe Repair

While there are many reasons for a pipe to undergo stress resulting in bursting flood damage, the reason for a break is usually one of four factors.Freezing- water freezes in the pipes; expands and increases pressure if taps or valves are closed and the expanding water has nowhere to go but out through a weak spot in the pipe.

  • Movement – unsecured pipes can vibrate and move around when water is turned on and off
  • High water pressure – most homes should be at 30 – 50 psi; 60 psi and above is too high
  • Pipe corrosion – nothing is built to last forever; pipes will begin to break down over time, especially if your water has an improper pH balance

Correctly diagnosing the cause of a burst pipe can help to prevent the same thing from happening again. Pipes can be patched, but it’s only a temporary fix. Eventually, a new section of pipe will have to replace the cracked or split part.

Drain Cleaning

When you notice pools of water around drains, strange odors in the kitchen and drains that take forever to drain, you’ve got a clogged drain. Most clogs are not serious and don’t require assistance. When the problem becomes too big for a plunger to handle there are other methods such as:

  • Augers (drain snakes)
  • Commercial chemical remedies like Drano ®

Water Leak Detection

Unlike burst pipes, obscured or underground leaks can go undetected for years. Most pipes are located inside walls making it more difficult to find the problem, so they’re underground where you can’t possibly see what’s happening. This is a time to call the professionals with special water leak detection equipment. They can come in, pinpoint the exact area of the leak and do the necessary repairs without too much disruption.  

Slab Leak Repair

Slab leaks require professional help. They aren’t noticeable to the naked eye and chances are you don’t have the equipment to pinpoint where one could possibly be. When the pipes in the water or sewer lines beneath your home break, crack or burst, you have a slab leak. It’s important to call the professionals when you suspect a possible slab leak. Here are the signs: 

  • The sound of running water when all water is turned off
  • Spinning water meter (when no water is running)- and the accompanying high water bill
  • Cracks in your walls or flooring
  • Mildew or noticeable moisture under carpets or flooring
  • Smell of sewage
  • Bug problem due to added ground moisture

Repiping

This is the process by which all the cold and hot water pipes throughout the entire home are removed and replaced. Just thinking about what this will do to your wallet and overall comfort during the process can be daunting. Before you make the decision though, here are some signs you might need repiping:

  • Home is 30+ years old
  • Rust/mineral build up in your water
  • Multiple pipe leaks

Sewer Line Replacement

Much like the other plumbing problems that arise in the house, the same holds true for the sewer lines. Here are the signs that may lead you to call a professional to come out and get you squared away:

Broken Sewer Lines

Sewers can become cracked, punctured or collapsed by shifting soil, frozen ground, or settling. They can acquire a “belly” if compressed from above and pushed down.  Other causes of broken sewer lines:

  • Corrosion – Over time sewer blockages can cause pipes to corrode
  • Sewer Blockages – Grease buildup or foreign objects restrict or prohibit proper water flow and/or cleaning of the sewer line.
  • Leaking Joints – seals between pipes have decayed or broken
  • Tree Roots – Tree or shrub roots have invaded the sewer line
  • Badly made pipes – constructed of substandard or outdated material

Trenchless Sewer Repair

If the thought of repiping gives you nightmares, imagine having a sewer problem. Having your backyard dug up like an excavation site is not appealing, and the sewer lines might lie in a trench that is several feet deep. With trenchless sewer repair, a professional plumber will run a new pipe through an older one, so there only a horizontal excavation involving holes at the beginning and end of the pipe run.

Sewer Camera Inspection

To help keep repair costs low, a sewer camera is inserted into the pipe and can detect the following: root intrusion or another debris blockage, separated, cracked or otherwise leaking pipe joints, deteriorated pipes, and any other visible problems from street to house.

Toilet Repair and Installation

Whether your toilet is actually broken, uncomfortable, outdated or just plain ugly, calling a professional to repair or replace is the smart move. A lot of the signs that point towards a broken toilet are the same for most plumbing problems: leaking, constant running, foul odor, etc. Besides a better bathroom experience, replacing or repairing your toilet can result in a reduction of water usage by nearly a gallon per flush, with cuts down on septic and sewer waste flow.

Gas Line Repair and Installation

Just like the pipes for your plumbing, gas lines will corrode over time. With gas lines, you’ll want to find the absolute best for the job. This will ensure your safety and the safety of your family, as well as cut down on costs.

Water Heater Installation and  Repair

Every homeowner has nightmares about waking up or coming home to a leaking or non-functioning water heater. While it’s possible to troubleshoot through some minor water heater problems, you’ll want to call the professionals for any major work. Some signs that your water heater needs repair are:

  • Water Leaking From the Top or Bottom
  • No Hot Water or Not Enough hot water or Water is too hot
  • Water Takes Too Long to Reheat
  • Low Hot Water Pressure
  • Low Hot Water Pressure
  • Dirty, Rusty or Smelly water

Tankless Water Heater Installation and Repair

The immediate advantages of a tankless water heater are Up to 50% less energy usage, Instant hot water, and a continuous supply of hot water.

The installation for tankless water heaters that use high powered burners (they run on propane or natural gas) can be quite involved and somewhat expensive, with special venting and fireproofing requirements.

Shower and Tubs

Need to unclog your tub? Plumbers have more than a few specialized tools that can destroy clogs quickly. If you’re not up for a DIY fix, or the problem has progressed out of your control, call a professional plumber out to get you back on track.

Replacing fixtures can be difficult and you don’t want to make a mistake with all the water involved! Plus these items can be difficult and heavy to handle on your own.

Water Filtration Systems

For those that question the quality of their water, a new filtration system might be the way to go. There are two kinds: point-of-use system and point-of-entry system. Point of use is typically installed under the sink, while the point of entry systems are installed in a basement. Point of entry will filter all water that comes into the house, the point of use is for a specific water supply.

Water Softener Installation

calcium, magnesium, and certain other metal cations in water cause it to be “hard”. Water softening is the removal of these metal cations which can lead to limescale buildup and galvanic corrosion. Get the right chemistry to your water supply and you won’t have to deal with the yucky buildup in your shower head or sink fixtures.

Bathroom Remodeling

Since the major activities in a bathroom involve water, it makes sense that a plumber would be involved. Some plumbing contractors can also do the carpentry needed, but they certainly can advise you on fixtures and install them in coordination with a contractor. Moving water supplies and creating an efficient design that saves water and keeps you clean and comfortable is exactly what a plumber is ready for.

Backflow Testing and Repair

Backflow is the reversal of the flow of water or mixtures of water and other undesirable substances from any source into the distribution pipes of the potable water system. What that means is that it’s possible for water pressures to change such that the contents of your indoor system or irrigation system can leak back into the public water supply possible carrying bacteria or other contaminants. Many homes have a backflow preventer installed in their home plumbing, but sometimes they fail or wear out.

Your Pooler Plumbing is Important to us!

Thompson & Thompson have a long history of providing excellent results for customers in the Savannah GA area. We can diagnose and solve any commercial or residential plumbing issue, or install new piping in just about any project. The Thompson & Thompson difference is in the care we take to respect your property and your concerns as a homeowner. Being fully licensed and bonded is only the beginning of our value-driven performance.

In fact, we wrote it into our Core Purpose statement: “To Help All People Live In Greater Safety And Comfort.” That holds us to a higher standard than simply making a profit from your leaks and clogged pipes.

We’re local, so you know you’re getting the best in supplies, equipment, and technicians. We live here too! As neighbors when we work in your home, you’ll get more than you expected in terms of professionalism, efficiency, thoroughness and friendly service. In addition to tackling your specific problem, we take the time to inspect your plumbing system for any additional problems that might occur in the future. We really do believe that a knowledgeable customer is the best kind.

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