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This Limited No-Lemon Guarantee is provided by Thompson & Thompson Service Group, (“TNT”) to you, the original consumer purchaser (“Owner”). If the compressor in your TNT Supreme or Premium air conditioner system fails twice in the first 10 years (or twice in the first 5 years on any other TNT system), we will install a completely new condensing unit. If the TNT Supreme or Premium heat exchanger in your furnace fails in the first 10 years (or twice in the first 5 years on any other TNT system), we will install a completely new furnace, subject only to the terms and conditions contained in this document.
This No-Lemon Guarantee is a one-year performance promise by TNT that our equipment will heat and/or cool your home within the temperature ranges as set forth in the TNT presentation materials for the twelve-month period following installation. If you believe that is not the case, then simply contact TNT at (912) 549-1521 with a brief explanation of the stated claim or concerns by the thirteenth-month following the date of installation. We may request a copy of this No-Lemon Guarantee and a copy of your sales agreement or purchase order with TNT. TNT will then schedule an appointment to inspect the premises and the claim within a reasonable period of time after having received the claim. If after inspection, TNT determines that a valid claim exists under this Guarantee, TNT will replace the equipment or component, free of charge, at TNT’s option. If TNT determines to replace any or all product(s), and if such product(s) as originally installed are no longer available, TNT TNTll have the right to substitute product(s) designated by TNT to be of equal quality. Replacement of a product or component does not renew the No-Lemon Guarantee period. This No-Lemon Guarantee is not valid unless and until the Owner has made full payment under the original TNT sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge.
This No-Lemon Guarantee is granted by TNT to the Owner only and only materials purchased from and installed by TNT are covered by this No-Lemon Guarantee. All warranties terminate immediately upon the transfer of home ownership. This No-Lemon Guarantee assumes normal and reasonable use of TNT-installed products or components as designed for the intended purpose conveyed to TNT from Owner. This No-Lemon Guarantee does not cover any other use, damage, workmanship, or material failure beyond the control of TNT including, but not limited to, damage caused by occurrences, such as settlement of the building, failure of the structure (including foundations and walls), use of incompatible accessories, removal, repair, or re-installation of any TNT-installed products or components by other than TNT, normal weathering, corrosive effects of salt air and chemical pollutants, normal fading, deterioration of caulking compounds, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God, intentional acts, unreasonable use, vandalism or pollution. This No-Lemon Guarantee also will not apply to damages resulting from the failure to provide reasonable maintenance, including failure to clean the product or maintain the product as reasonably necessary.
Installation, removal, repair, adjustment, tampering or re-installation of any TNT products or components by other than TNT voids this No-Lemon Guarantee and warranties within this document, and TNT expressly disclaims any liability for any costs, defects, or damages with respect to such actions.
No employee, representative, agent, nor any other person, has authority to assume or incur on behalf of TNT any obligation, liability, or responsibility in place of or in addition to this No-Lemon Guarantee. IN NO EVENT TNTLL THE DURATION OF ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE BE LONGER THAN THE DURATION OF THE EXPRESS WARRANTY STATED HEREIN. EXCEPT FOR THE WARRANTY PROVIDED HEREIN TNT MAKES NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. TNT’S LIABILITY TO OWNER UNDER THIS DOCUMENT IS LIMITED TO THE AMOUNTS RECEIVED BY TNT FOR SERVICES RENDERED UNDER THE SALES AGREEMENT OR PURCHASE ORDER WITH THE OWNER. SOME STATES DO NOT PERMIT ANY LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, AND THEREFORE THE IMMEDIATELY PRECEDING SENTENCE MAY NOT APPLY. IN NO EVENT TNTLL TNT BE OBLIGATED OR LIABLE FOR INCIDENTAL, SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF TNT PRODUCT OR SERVICES. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND THEREFORE SOME OR ALL OF THE IMMEDIATELY PRECEDING SENTENCE MAY NOT APPLY. THESE WARRANTIES PROVIDE SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
PLEASE CONSULT YOUR PRODUCT AND MANUFACTURER WARRANTIES FOR FURTHER COVERAGES. ALL WARRANTIES ARE AVAILABLE FOR INSPECTION PRIOR TO SIGNING OF THE SALE AGREEMENT OR PURCHASE ORDER
At Thompson & Thompson Service Group, we are committed to ensuring that individuals with disabilities enjoy full access to our websites. In recognition of this commitment, we are in the process of making modifications to increase the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please be aware that our efforts are ongoing. If at any time you have difficulty using this website or with a particular web page or function on this site, please contact us by phone at (912) 549-1521; or email us at service@tntservicegroup.com and place “Web Content Accessibility (ADA)” in the subject heading and we will make all reasonable efforts to assist you.
