This $500 No-Frustration Guarantee is provided by Thompson & Thompson Service Group, (“TNT”) to you, the original consumer purchaser (“Owner”). If the HVAC system that TNT provides to your home fails to provide heating or cooling within one year from the date of installation, TNT will service your system within 24 hours of your notifying us or we will pay you $500 for your inconvenience, subject only to the terms and conditions contained in this document.
This No-Frustration Guarantee is a one-year performance promise by TNT that if our equipment does not provide heat and/or cooling to your home during the twelve-month period following installation TNT will service your system within 24 hours of your notifying us or we will pay you $500 for your inconvenience. If you believe that you have a claim under this No Frustration Guarantee, then simply contact TNT at (912) 549-1521 with a brief explanation of the stated claim or concerns. We may request a copy of this No-Frustration Guarantee and a copy of your sales agreement or purchase order with TNT. TNT will then schedule an appointment to inspect the premises and the claim within a reasonable period of time after having received the claim. If after inspection, TNT determines that a valid claim exists under this Guarantee, TNT will promptly issue you payment for $500. This No-Frustration Guarantee is not valid unless and until the Owner has made full payment under the original TNT sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge.
This No-Frustration Guarantee is granted by TNT to the Owner only and only materials purchased from and installed by TNT are covered by this No-Frustration Guarantee. All warranties terminate immediately upon the transfer of home ownership. This No-Frustration Guarantee assumes normal and reasonable use of TNT-installed products or components as designed for the intended purpose conveyed to TNT from Owner. This No-Frustration Guarantee does not cover any other use, damage, workmanship, or material failure beyond the control of TNT including, but not limited to, damage caused by occurrences, such as settlement of the building, failure of the structure (including foundations and walls), use of incompatible accessories, removal, repair, or re-installation of any TNT-installed products or components by other than TNT, normal weathering, corrosive effects of salt air and chemical pollutants, normal fading, deterioration of caulking compounds, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God, intentional acts, delays due to your failure to provide TNT with prompt reasonable access to the premises, including access to electrical outlets as may be required, unreasonable use, rescheduling of service dates by you, vandalism or pollution. This No-Frustration also will not apply to damages resulting from the failure to provide maintenance, including failure to clean the product or maintain the product as reasonably necessary.
Installation, removal, repair, adjustment, tampering or re-installation of any TNT products or components by other than TNT voids this No-Frustration and warranties within this document, and TNT expressly disclaims any liability for any costs, defects, or damages with respect to such actions.