Installation Guarantee
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$500 Installation Guarantee

This $500 Installation Guarantee is provided by Thompson & Thompson Service Group, (“TNT”) to you, the original consumer purchaser (“Owner”). The equipment that TNT provides to your home will be installed and operable by the date promised by TNT or we will pay you $500 for your inconvenience, subject only to the terms and conditions contained in this document.

How To File A Claim

If you believe that the TNT equipment was not installed to your home on the date promised by TNT and in an operable condition, then simply contact TNT at (912) 549-1521 with a brief explanation of the stated claim or concerns by the end of the day following the date of installation. We may request a copy of this Installation Guarantee and a copy of your sales agreement or purchase order with TNT. TNT will then schedule an appointment to inspect the premises and the claim within a reasonable period of time after having received the claim. If after inspection, TNT determines that a valid claim exists under this Guarantee, TNT will promptly issue you payment for $500. This Installation Guarantee is not valid unless and until the Owner has made full payment under the original TNT sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge. 

What Is Not Covered

This Installation Guarantee is granted by TNT to the Owner only and only materials purchased from and installed by TNT are covered by this Installation Guarantee. This Installation Guarantee does not cover delays as a result of conditions beyond TNT’s control, such as hidden defects in your home, labor strikes, fire, flood, lightning, high winds, windblown objects, earthquake, hurricanes, atmospheric conditions or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God or intentional acts by you. Such intentional acts would include, but not be limited to, interference with TNT’s job performance, rescheduling of installation dates, failure to move breakable personal property from the installation area or failure to provide TNT with prompt reasonable access to the premises, including access to electrical outlets as may be required. “Operable condition” means the equipment is functional, regardless of any outstanding governmental permitting or inspection requirements.