We Are Here For You During COVID-19
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Service Reassurance During COVID-19
On behalf of everyone at Thompson & Thompson Service Group we share your concerns about Covid-19, and hope that it is not bringing your family too much stress or inconvenience.
The health and safety of all clients and staff is our top priority, as you would expect.
What We Are Doing
As licensed professionals, we are already used to having to focus on safety every day in our work, both for ourselves and our clients in their homes.
We have introduced further measures for our clients’ peace of mind, as well as to protect the health and well-being of our team.
1. SOCIAL DISTANCING:
We have suspended our normal greeting of a handshake and resorted to a simple hand wave. Once our service expert has evaluated your problem we can send you an estimate via email and you can accept from there. Once accepted our service expert will complete your job as quickly as possible. Once your job is complete we will also send you an invoice via email. At that time you can choose to pay the service expert online, to avoid having to touch their IPad.
2. Hand Washing:
Our jobs are dirty, so we always wash our hands! However, we are washing them even more now, as well as using hand sanitizer(when available) between each job and after any contact with another person.
3. CLEANING WORK AREAS:
All work areas will be cleaned upon job completion. You will also be shown the work areas so that you can re-sanitize them yourself after we depart, if you choose to do so. Many services take place outdoors in any case.
4. NO TECHNICIANS THAT HAVE TRAVELED:
None of our technicians have traveled internationally in the last 14 days. Like all workplaces, anyone unwell is instructed not to come to work.
5. YOU ARE IN CHARGE:
If you have any requirements that would make you feel more comfortable, we will adhere to them. It is your home and family, and we will act accordingly to reassure you of your safety.
If you have any questions at all, or anything we can do to reassure you, please call and ask us.
As a community there have been many challenges we’ve faced together during the many years Thompson & Thompson Service Group has been in business. This is another one, but it is one we will rise to. We appreciate your business, we are well-prepared to meet these challenges, and together we will be able to keep your home running while also putting health and safety at the forefront of everything we do.
From Your Family At Thompson & Thompson Service Group.